thePlatform Integration

3Play Media’s round trip integration with thePlatform provides an automated workflow for captioning, transcription, and subtitling. Your video files can be transferred directly from thePlatform to your 3Play Media account for processing. After your captions or subtitles have been processed, they are automatically sent to your thePlatform account and added to your videos. Turnaround time is specified at the time of upload and can be as quick as 2 hours. You can monitor the status of your files from your 3Play Media account.

How to Get Started with the Integration


Step 1: Link Your thePlatform Account with 3Play Media

The first step is to link your two accounts. Note that you will only need to do this one time; after 3Play Media and thePlatform are linked, you can easily submit videos for captioning and subtitling at any time.

Select a User from thePlatform to Link to 3Play Media

Log in to your thePlatform account. We recommend creating a captioning-specific Admin user to link to your 3Play Media account, but you can choose an already existing user, as well. To do this, navigate to the left nav bar and click Account Setup > Users, then click Add. Fill in your settings, and make sure you select Editor in the Role dropdown. Click Save.

Select a User from thePlatform to Link to 3Play Media

Take Note of Your Username, Password, and PID

Take note of your username, password, and PID. Note that your PID is the letter combo at the beginning of your User ID (either mpx or mps). You’ll need these for the next step!

Note: Any videos that you want to submit for captioning must have streaming enabled. You can change the server location from the Storage Server drop down in your thePlatform account.

Set Up a Linked Account in 3Play Media

Log in to your 3Play Media account and click the Upload button in the top left. Select Linked Account, then + New Linked Account. Select thePlatform. Enter the username, password, and PID from your thePlatform account and click Create Account. Once your accounts are linked, you’ll see that all of your videos from thePlatform appear in your 3Play Media account.

Set Up a Linked Account in 3Play Media

Step 2: Add Closed Captions to Your thePlatform Videos

Once the integration is set up and working, you can start your orders for 3Play Media services by clicking the Publish button in thePlatform UI. The specifics of how to proceed with orders will then vary, depending on your particular setup. Please consult your thePlatform Account Manager for details.

3Play Media offers support for custom workflows, server IDs, and file naming conventions with thePlatform. If this is required, contact your 3Play Media Account Manager

The publish button is highlighted by a red rectangle on the files page in thePlatform

Step 3: Add Subtitles to Your thePlatform Videos

You can add subtitles in different languages to your videos directly in thePlatform. Once the SRT file has been downloaded from the 3Play Media account system, you can upload it manually. From the Upload Media dialog box drag and drop the SRT captions and subtitles associated with this media object or click Choose Files and select and upload these files from your computer. After the SRT files have been added click Upload.

A red rectangle highlights the upload button in thePlatform

3Play Media enables T-Mobile to meet fast approaching deadlines and deliver high quality closed captions. The support team is very responsive and show that they care about the quality and efficiency of their services. I highly recommend 3Play Media to video publishers looking for professional transcription services with a partner that is easy to do business with.

Josh Rowin
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